Over the winter, we receive a high number of calls reporting faulty heating.
Most problems don't need a repairs call out and are simple issues you can fix yourself. Complete this checklist before requesting a repair:
- Set your thermostat to about 22 degrees
- Set the timer to 'heating on'
- Turn radiators on full by turning valves anti-clockwise
Report an emergency heating repair
If you’ve completed the checklist and you still have no heat to your home this is classed as an emergency between 1 October and 1 April.
If you are an enhanced tenant, heating problems are treated as an emergency.
Call us on 020 7974 4444 option 3 then 1 from Monday to Friday, 9am to 5pm. Outside of these hours, call 020 7974 4444. We will be with you between 6 to 24 hours.
Report a non-emergency heating repair
If you’ve completed the checklist and you have heating, but one or more of your radiators aren’t working properly, report it as a non-emergency repair.
Claim a heating rebate
You can claim a heating rebate if you:
- are a Camden tenant
- are on a communal boiler
- have had no heating, hot water or bulk gas for more than 3 days
The maximum claim is for 6 months. It takes approximately 20 working days for the request to be processed.
Leaseholders on communal boilers can claim compensation through leaseholder services.