A Disabled persons Freedom Pass gives free travel on:
- most public transport in London, 24 hours a day including the underground, London Overground, Docklands Light Railway and Croydon Tramlink.
- most National Rail services within the London area - after 9.30am on weekdays, all day on weekends and public holidays
- local bus services in the rest of England between 9.30am and 11.00pm Monday - Friday, all day on weekends and public holidays
If the pass is used on National Rail beyond the Greater London area, the extra onward cost must be paid before boarding the train.
Who can apply?
You can apply if you live in the borough of Camden. You will need to provide proof of address.
You may be eligible if you:
- are blind or partially sighted
- are profoundly or severely deaf
- are without speech
- have a disability, or have suffered an injury, which has had an effect on your ability to walk
- don’t have arms or have a long-term loss of the use of both arms
- have a learning disability
- would have your application for a driving licence refused for reasons other than because of drug or alcohol misuse
You’ll automatically qualify if you already qualify for:
- Personal Independence Payment (PIP) and score 8 points or more in the 'moving around' or ‘communications’ element
- Higher Rate Mobility Component of Disability Living Allowance
- War Pensioners’ Mobility Supplement
- Certificate of Visual Impairment (CVI)
You must provide all the relevant pages of the PIP benefit letter.
How to apply
To apply:
- read our application guidance notes
- then complete the application form
You can send this back to us at:
By email - cats@camden.gov.uk
or by post:
Camden Accessible Travel Solutions
London Borough of Camden
PO BOX 64175
WC1A 9BY
If approved, Your pass will be sent to you within 7 to 10 working days. If we need additional information we’ll contact you.
Face to face sessions
Every Tuesday the Concessionary Travel Department will be holding face to face sessions, held at the main Camden Council building 5 St Pancras Square Kings Cross, in the ground floor reception area.
During these sessions you will be able to submit an online application form, provide documents to support your application, make enquiries on an existing application.
To guarantee to see the Concessionary Travel Department you can book a 25 minute slot by contacting the Contact Camden Team on 02079745919, or alternatively you can visit, without a booking, between 10am - 4pm.
Passes issued by other London councils
You will need to complete a new application if your pass is issued by another London council. If you automatically qualify, you will need to provide a copy of your entitlement letter dated within the last 12 months.
Appeal
If your application is unsuccessful and you want to appeal the decision you can:
- email cats@camden.gov.uk
- call us on 020 7974 5919
Update or replace your pass
If you need to update your pass or need a replacement, visit the London Council's website.
Freedom pass renewal 2024
If your Freedom Pass expires by 31 March 2024, we have made the renewal process easier for you. There is no need for you to contact us.
You do not need to contact us as we will check your continued eligibility for a pass. If you remain eligible for the scheme, your pass will be reissued and posted to you between February and March 2024. If we need any information, we will contact you requesting the information we need to confirm your ongoing entitlement for your Freedom Pass.
If you have moved address in the last 5 years you must let us know. Please can you provide proof of your new address by emailing us at: cats@camden.gov.uk or by post to:
Camden Accessible Travel Solutions
London Borough of Camden
PO BOX 64175
WC1A 9BY
Documents accepted include:
- a current Council Tax Bill 2023 – 24 or;
- a Utility Bill - Gas, Electric, Water, Telephone (not mobile phone bill) which must be dated within the last 3 months. Bank statements are also not accepted.