Are you worried about a child?

Children and Families Contact Service

The Children and Families Contact Service is a multi-agency team that incorporates the Multi-agency Safeguarding Hub (MASH) team and the First Stop Early Help team. The Contact service is responsible for:

• processing all referrals and requests for children’s social care services
• making decisions on the most suitable response based on the child’s needs and the level of risk
• passing on referrals to the most appropriate service.

If you are worried a child or young person is at risk of, or has suffered significant harm, please contact the Children and Families Contact service. In cases of an emergency and immediate response, always contact the police on 999.

Phone: 020 7974 3317
Out of office hours (after 5pm, weekends and bank holidays): 020 7974 4444

Find out more

Information about the Contact service for parents (PDF)

Information about the Contact service for professionals (PDF)

Threshold criteria (PDF)

CAF referrals by professionals

The common assessment framework (CAF) is a standard approach for professionals to:

• assess children and their families
• enable any additional needs they may have to be identified early
• help services respond in a more co-ordinated

When a professional is concerned about a child or young person’s progress and identifies additional needs that cannot be met by universal services, they should complete a CAF referral form here and email it to MASH.

Camden Safeguarding Children Partnership

Camden Safeguarding Children’s Partnership (CSCP) is responsible for ensuring agencies work together effectively to safeguard the welfare of Camden children. Three statutory safeguarding partners lead the CSCP; Camden Council, Camden Clinical Commissioning Group (CCG) and North Central Borough Command Unit (BCU) of the London Metropolitan Police.

Find out more about the safeguarding partnership.

Find out more information on risks to children including exploitation, sexual abuse and online safety here.

Keeping children safe in education - translations of DfE guidance

Visit the National Grid for Learning website for translations of this guidance in a range of community languages, including Somali, Bengali and Arabic.


Social work services for children

What we provide

Children’s safeguarding and social work (CSSW) provide services for children in order to safeguard and promote their welfare. CSSW offers the following services:

• Children in need – these are children who need a social work service to help them reach a good level of development so that they can reach their potential

• Child protection – these are cases where CSSW must intervene in family life because a child is at risk of harm due to abuse or neglect

• Looked after children – these are cases where CSSW needs to provide accommodation for children because they have no-one to look after them or their parents are unable to provide them with a safe and suitable home for whatever reason.

Find out more

Service leaflet (PDF)

Looked after children and care leavers

Camden’s Looked After Children and Care Leavers Service is responsible for providing social work support to children and young people who are looked after by Camden and care leavers up to the age of 25.

You will be entitled to a leaving care service once you reach your 18th birthday if you were looked after by Camden for more than 13 weeks since your 14th birthday and ending after your 16th birthday.

Find out more

Information for parents whose child is being looked after

Camden's local offer for care leavers

Family and friend carers 

Sometimes parents cannot always look after their children and may make arrangements for family members or friends to care for them for a period of time. If you want to know how Camden can support family and friend carers see our 'Family and Friends Care in Camden' leaflet.

For more information on how we can support family and friend carers in Camden, please see our policy statement.

Find out more

Family and friends care information leaflet (PDF)

Family and friends care policy statement (PDF)

Corporate Parenting Strategy

Corporate parenting refers to the collective responsibility of all elected members, council staff and partner agencies to provide the best possible support and safeguarding to children in care. For more information, please read the Corporate Parenting Strategy.

Find out more

Corporate Parenting Strategy 2021-2024 (PDF)

Our model of social work

The Camden Model of Social Work is a 'systemic' model of social work, based on strong relationships between social workers and families and informed by their experiences. This means that we work with families to find common ground, reaching a fuller understanding of the pressures they are facing and being responsive to them, while ensuring positive and timely change for children.

Our model of practice was created with the help of the Tavistock and Portman NHS Trust, whose experience of working with families in a therapeutic way helped us to look more closely at how we work to ensure we actively listen to children, staff and partners to get the best possible outcomes for our children and families.

Understanding what works best for parents means they can make any changes needed to improve the lives of their children.

Find out more

Are you looking after someone else’s child?

If you are arranging for your child to be looked after for more than 28 days by someone who is not their grandparent, step-parent, aunt, uncle or sibling, you need to let us know. For more information, see our private fostering leaflet.

Find out more

Private fostering leaflet for parents and carers (PDF)

Information sharing and accessing your records

We have a legal duty to provide social care services to children and families in the borough to safeguard and promote the welfare of children.  To do this we will collect, share and process information about children and families who receive our services.

If you would like to access your own social care records, please contact the Information Rights Team:

Find out more

Information sharing leaflet for parents (PDF)

Children’s safeguarding and social work privacy notice (PDF)

Camden Troubled Families Privacy Notice (PDF)

Information for other local authorities

If you are placing a child in Camden, please see our information on local services for looked after children.

Children placed in Camden fact sheet (PDF)

Advocacy support for families

Children’s Safeguarding and Social Work (CSSW) are committed to engaging with children and parents receiving a social work service, listening to their views, and considering this in their decision making to ensure the best outcome is achieved.

One way of making sure of this is CSSW encouraging children and parents to use an advocate. This person can be a friend, family member or other professional who works with you to help you express your views and is independent of Camden.

For more information, please read our advocacy information leaflet.

Find out more

Advocacy information leaflet